FAQ
Frequently Asked Questions
Everything you need to know about how Careforyou works, our services, and how we can help you navigate healthcare.
General
About Careforyou
What is Careforyou?
Careforyou is a patient assistance and healthcare coordination platform. We help patients find the right hospitals, specialist doctors, and healthcare services across India. We are not a hospital — we are an independent platform connecting patients with trusted healthcare providers.
How does Careforyou work?
Fill in our consultation form or call us. A care coordinator contacts you within 2 hours to understand your health concern. We then match you with appropriate hospitals and doctors, assist with appointment booking, and support you through the process — completely free for patients.
Is Careforyou free for patients?
Yes — completely. Our patient assistance and care coordination services cost you nothing. We are funded through partnerships with healthcare institutions. You never pay Careforyou for guidance, recommendations, or consultation coordination.
Does Careforyou provide medical advice?
No. We are a patient assistance platform, not a medical provider. We do not diagnose conditions or prescribe treatments. We connect you with qualified doctors who provide the medical advice. All medical decisions should be made with your doctor.
How quickly will someone contact me?
Our care coordinators typically respond within 2 hours during working hours (Mon–Sat, 8 AM–8 PM IST). For urgent matters, use our WhatsApp number for a faster response — available 24/7 for messages.
Services
What We Can Help With
Can I get a second opinion through Careforyou?
Absolutely. We actively encourage second opinions for major diagnoses and surgeries. We connect you with an independent senior specialist to review your case — in-person or by teleconsultation. Share your reports with us and we arrange everything.
Do you offer home nursing services?
Yes. We connect patients with trained, verified home nurses, physiotherapists, and attendants for post-operative care, stroke rehabilitation, elderly care, and chronic disease management. Available in all major Indian cities.
Can you help with hospital admissions and insurance?
Yes. Our care coordinators assist with hospital admission paperwork, insurance pre-authorisation queries, TPA coordination, and discharge planning. We do not handle insurance claims directly but can guide you through the process.
Do you offer telemedicine consultations?
We can facilitate teleconsultations with specialists in our network. This is particularly useful for NRI patients, outstation patients, or those seeking a second opinion before travelling for treatment.
Can you help with Ayushman Bharat / government scheme coverage?
Yes. We can guide eligible patients through government health scheme empanelled hospitals and help navigate the Ayushman Bharat (PM-JAY) coverage process. Eligibility is based on your Aadhaar-linked PMJAY card.
NRI & International
International & NRI Patients
Can Careforyou help NRI patients?
Yes — NRI patient assistance is one of our key services. We provide end-to-end support: hospital selection, appointment booking, airport coordination, accommodation, interpreter services (where needed), and post-treatment telemedicine follow-up after you return home.
Can I use Careforyou if I am an international patient (not Indian)?
Yes. India is a leading medical tourism destination with costs 60–80% lower than Western countries and internationally trained specialists. We assist international patients from Africa, the Middle East, South-East Asia, and beyond.
How do I share my medical records with Careforyou?
You can securely share reports, scans, and records via our consultation form (file upload), WhatsApp, or email (hello@careforyou.in). We handle your medical information with strict confidentiality in accordance with our Privacy Policy.
Still Have Questions?
Our care coordinators are happy to answer any question — however small. Contact us and we will respond within 2 hours.