Privacy Policy
Last updated: January 2025
Careforyou ("we", "us", "our") operates the website at www.careforyou.in. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our platform.
1. Information We Collect
We may collect the following types of information:
- Personal identification information: Name, phone number, email address, city
- Medical information: Health concerns, symptoms, medical reports, and records you voluntarily share with us for the purpose of obtaining healthcare assistance
- Usage data: Browser type, pages visited, time spent on site, referral source (collected via analytics)
- Communication records: Messages, form submissions, and call logs related to your queries
2. How We Use Your Information
We use your information to:
- Connect you with suitable hospitals, doctors, and healthcare services
- Respond to your enquiries and coordinate your care
- Improve our platform and services
- Send relevant healthcare information (with your consent)
- Comply with applicable legal requirements
3. Medical Information
We treat all medical information with strict confidentiality. Medical information you share with us is used solely for the purpose of providing patient assistance. We do not sell, rent, or share your medical information with third parties except the healthcare providers you authorise us to engage with on your behalf.
4. Data Sharing
We may share your information with:
- Healthcare providers: Hospitals and doctors, only with your explicit consent, to arrange consultations and care
- Service providers: Technology partners who help us operate our platform, under strict confidentiality agreements
- Legal authorities: When required by applicable law
We do not sell your personal or medical data to any third party.
5. Data Security
We implement appropriate technical and organisational security measures to protect your data from unauthorised access, disclosure, alteration, or destruction. However, no method of internet transmission is 100% secure.
6. Cookies & Analytics
We use cookies and analytics tools (such as Google Analytics) to understand how our website is used. You can disable cookies in your browser settings. We do not use cookies to track your medical information.
7. Your Rights
Under applicable Indian law and international best practices, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your data (subject to legal obligations)
- Withdraw consent for communications at any time
To exercise these rights, contact us at privacy@careforyou.in.
8. Children's Privacy
Our platform is not directed at children under 13. We do not knowingly collect personal information from children under 13 without parental consent. Medical assistance for minors is provided in consultation with parents or legal guardians.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify users of material changes by posting the updated policy on this page with a revised "last updated" date.
10. Contact
For privacy-related questions, contact us at:
- Email: privacy@careforyou.in
- Post: Careforyou, 123 Healthcare Avenue, Sector 18, Noida, UP – 201301